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Last Thursday I dropped off a dress at the local dressmaker's to repair a split seam. I hasten to note that it was not a load-bearing seam, but the interface between two fabrics of dissimilar tensile strengths. Said breech occurred sometime during either its first wash or its first wearing, but being an inexpensive Internet purchase it was just not worth the bother of sending it back.



The DM (Dungeon Master or DressMaker, whatever your preference) said it might be ready by the next day (Friday) or possibly Monday, and that she would call.

She didn't call.

Given that at no point did I see her write down either my name or my phone number in the vicinity of the dress (I know she had my number from caller ID because she called me once), I considered her a high risk for losing my number and having no way to contact me. I considered supplying my own slip of paper with name and number pinned to the dress, but didn't bother. Her home-based multi-person sweatworkshop looked quite busy and professional, after all. Let people take care of themselves I said. I can't be bothered, I said, rather more honestly.

There was always the alternative explanation that she was no good at making estimates and just hadn't done the repair yet. But I was unwilling to chase her up too soon on the heels of the deadline, given that it was non-critical, and we both knew that.

I gave her until COB Tuesday to call me, and then today (Wednesday) in the late afternoon I rang. At 4 business days after an estimate of 1-2 I don't think it was unreasonable to do so. I cut her some slack on a fuzzy deadline, but didn't let things slide too long in case she had just forgotten my number and could do nothing but wait for me to call her.

Turns out she had lost my number, and I can pick up the dress tomorrow. Next time when instinct calls for it I'll pin my own little notes to things.

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stephbg

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