Thank you for holding. Your call has progressed in the queue. You will be answered by a service representative shortly.
ETA: 47 minutes, and yes they were experiencing technical issues. I could feel the relief on the other end of the line when I expressed sympathy rather than rage. Poor L sounded very out of breath but was lovely and helpful.
I may yet express rage to the person who wrote the hold message. "Shortly" my arse.
ETA: 47 minutes, and yes they were experiencing technical issues. I could feel the relief on the other end of the line when I expressed sympathy rather than rage. Poor L sounded very out of breath but was lovely and helpful.
I may yet express rage to the person who wrote the hold message. "Shortly" my arse.