Keep a written record of all that has happened (a diary record is useful), and make a formal complaint. I very much doubt you are the only person experiencing this. The TIO is much better placed to get an appropriate response from them, because they can collate all the complaints and hit them harder.
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Date: 2012-09-24 11:49 am (UTC)Keep a written record of all that has happened (a diary record is useful), and make a formal complaint. I very much doubt you are the only person experiencing this. The TIO is much better placed to get an appropriate response from them, because they can collate all the complaints and hit them harder.