![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
Entry tags:
The Australian Broadband Guarantee
Remind me to never investigate government services of any kind. In theory I qualify for support under the Australian Broadband Guarantee because I cannot access wireless or ADSL broadband services comperable to the alleged metropolitan standard.
I think.
To prove this I need to make and document about 20 phone calls, to each and every ISP who theoretically might provide service to my location. And fill in a bunch of forms etc etc. And if I do get satellite, it's not actually guaranteed to be up to speed if it's raining, for example. Raining in one of multiple possible locations. I might be no better off than the crappy mobile narrowband I've got now.
Gah. Government websites always fill me with rage. Possibly because I only ever look at them when something's gone bad, like tax, death, car accidents, or chronic illness. There's a thought. Poor websites.
Grrrr.
I think.
To prove this I need to make and document about 20 phone calls, to each and every ISP who theoretically might provide service to my location. And fill in a bunch of forms etc etc. And if I do get satellite, it's not actually guaranteed to be up to speed if it's raining, for example. Raining in one of multiple possible locations. I might be no better off than the crappy mobile narrowband I've got now.
Gah. Government websites always fill me with rage. Possibly because I only ever look at them when something's gone bad, like tax, death, car accidents, or chronic illness. There's a thought. Poor websites.
Grrrr.
no subject
It may be different for other satellite providers/networks, but our wholesaler really needs a boot up the arse with their complete lack of user-friendliness. You can only log into the modem page with Internet Explorer, and the URL for that page is: http://192.168.5.100:8080/xWebGateway.cgi
Get any of that address slightly wrong, and it won't work/display properly, which means we can't even start troubleshooting the issue for you, and will be left with two pieces of advice for you:
1) Turn it off, unplug the power, *then* unscrew/remove the sending and receiving cables (lots electricity, remember, folks,) and then leave for 30 minutes, return all cables in reverse order, turn it on, wait 10 minutes and then call us back if it still isn't working.
or
2) Wait it out.
Note: We *will* also ask you to do 1) before we can pass it up the chain to level 2 Support. Otherwise it'll get refused and then we'll have to call you back and then get you to do it.
no subject
*is grudgingly grateful for mobile broadband even at dialup speed*
no subject
no subject