My first thought was "archaic" when I saw your post about needing a quote. Last couple of times I've had to have my car repaired, all I had to do was phone insurance company, give them a few details, get claim number, take car to any repairer I like and they'd work it all out.

Actually, last time was even without having to make the phone call. The guy who'd run into me was with the same insurance company and after he rang them, they rang me and asked if I'd like to make a claim!